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We have multiple ways to make appointments at Shaftesbury Avenue.

Appointments are for one person at ten-minute intervals and for medical conditions only.

If you think you'll need a longer consultation please book a double appointment with one of our reception staff.

Double appointments cannot be booked online.

Calendar Pages

Online & App Appointments

GP appointments can now be booked online using Anima

Click here to sign up or submit a request online

  • Submit any medical or admin request straight to the practice

  • Track your requests

  • Request repeat prescriptions

  • Ask for sick notes and other letters from your GP

  • Access self-help and useful resources from the NHS website

  • Find other nearby services

  • And much more!

Telephone Appointments

The practice offers daily appointments on the telephone.

You will be given advice over the phone on how to treat your illness.

If the doctor feels you need to be seen in person an appointment will be booked.

You may be offered medication, if this is the case then the doctor will prepare a prescription for you, which will be available to collect from your nominated pharmacy.

Please call us if you have any queries on 01702 582687

Our Telephone lines are open

from 08:00 - 18:30, Monday to Friday.

Video Appointments

If appropriate we can offer a video consultation.

Video consultations can be used for a number of different issues and conditions and can be booked with a GP. You will need a smartphone and you don't need to download any software beforehand.

We follow NHS guidance and use secure, NHS approved software to ensure that we use video consultations safely and effectively.

We have made sure that our video consultations are easy for you to access and use.

Home Visits

Our practice provides home visits to those in need.

If you feel you need a Doctor or District Nurse to visit then please try to call before 10am on the day.

The Doctor may want to phone you back, as it may be possible to deal with the problem over the phone.

We will always visit:

  • The terminally Ill

  • The housebound patients.

Please call reception to book a home visit on 01702 582687
(Our Telephone lines are open

from 08:00 - 18:30, Monday to Friday).

Please note that a clinician has both the right and the responsibility to make a final decision on whether a home visit will be made and how urgently a visit is needed.


How to use ANIMA

01. Register in Anima.

Use your NHS login details (same as the NHS app/online login)

If you don’t have an account yet, you can click on “Continue with Email”.

You will need to fill in your details (name, date of birth, gender, address, telephone number and email address) and set up a password.  You can also continue with your request without registering e.g. if you are submitting a request on behalf of a patient you are caring for or a child. CLICK HERE TO SEE HOW TO REGISTER​

02. Submit a request.

Answer a few simple questions.

The more information you give us, the better we will be able to help you.

03. Wait for a response.

Please monitor your phone and emails as we may call, text or email you. If you miss a call from us, please do not call back, we will contact you again. CLICK HERE TO SEE HOW TO USING ANIMA


How To Get Online.

Register for NHS App patient access online to view your medical records and order repeat prescriptions.


Registering will also allow you to view your medical records on the Official NHS App click here.


Before applying for online patient access, we would appreciate if you could read the following guidance.

How to Register


1) Download and fill in the application for online access.


Application for online access to medical download here


2) Bring the form along with 2 forms of ID to reception (We require 1 ID with a photo and 1 with an address e.g. Passport + driving license)

3) Your IDs will be verified and copies will be taken. The application will then be submitted, once it has been processed you will be given a log in PIN. Please note, this may take up to 28 days.


4) Use the log in PIN to register for SystmOnline click here.


The log in PIN will expire after 7 days, after which the registration process will need to be repeated.

If you experience any difficulties registering for online access please email us at


Airmid can be downloaded from either Google Play or the Apple App Store – just search for Airmid.  Many of our services are starting to offer Airmid as a new way of communicating with our patients. As a patient you can see you full medical history, order prescription online, see medical letters and track your results.


Try the new Airmid app now.


You can log in with your SystmOnline username and password.

Here are some helpful video on using the app, if you have more questions please contact us.

Airmid Videos
Airmid Tutorials - Functionality Overview
Play Video

Airmid Tutorials - Functionality Overview

Airmid Tutorials - Downloading Airmid
Play Video

Airmid Tutorials - Downloading Airmid

Airmid Tutorials - NHS Login
Play Video

Airmid Tutorials - NHS Login

Airmid Tutorials - Customising your Homepage
Play Video

Airmid Tutorials - Customising your Homepage

The patient app powered by SystmOne


Compliments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.


However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.

There are two ways to make a compliment:

  • We would love to here what we are doing right, you can either write us a letter and drop it into the surgery or email us at


There are two ways to make a complaint: 


  • Members of the public can complain to the healthcare provider: this is the organisation where they received the NHS service, GP surgery email


  • Members of the public can complain to the commissioner of the service: this is the organisation that paid for the service or care received. 


After 1 July 2023 if members of the public want to make a complaint about primary care services to the commissioner, they will now contact Mid and South Essex integrated care board instead of NHS England. 


The contact details are as follows:


  • Telephone: 01268 594444

  • E-mail:

  • Writing to us at: Mid and South Essex Integrated Care System · Phoenix House, Christopher Martin Road, Basildon, Essex, SS14 3HG

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